Patients - Trio Rehabilitation & Wellness Solutions
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Frequently Asked Questions

Why should I choose Physical, Occupational or Speech Therapy?

Supporting our patients’ ability to live an independent life by restoring function and preventing disability is our number one priority at TRIO. More than half of adults in America are, or will at some point during their lifetime, suffer from some form of limited movement or difficulty with speech/swallowing. Therapists are experts at treating movement concerns and neuro-musculoskeletal disorders.  Learn more about our services.

What should I expect on my first visit?

During your initial therapy session, you can expect to spend 45-60 minutes with your therapist. A thorough evaluation will be performed to assess any concerns related to pain, strength, range of motion, daily living skills, speech, or behavioral health. Our goal is to gain enough details to design a treatment plan to meet your physical and lifestyle needs.​

How early should I arrive?

For the initial evaluation, please arrive 15 minutes prior to your scheduled appointment to allow time to complete paperwork. Some medical forms are available to download, but additional documents may be required. We encourage you to download and complete available forms prior to arriving to your first appointment.

What do I need to bring to my appointment?

For your initial appointment, bring your referral (if needed), insurance card, ID, and available medical history documents downloaded from our website.

Do I need a referral for therapy?

In the State of Texas, Therapists may conduct an initial evaluation for new patients without a referral from a physician. Should a person demonstrate a need for further intervention, a referral will need to be acquired.

How do I schedule an appointment?

You can schedule your appointments using our online scheduling form or by calling us at 830.755.6091.

Do you accept my insurance?

We accept most major health insurance, including:

  • Aetna
  • Blue Cross Blue Shield
  • Cigna
  • Humana
  • Medicare Part B
  • Texas Medicaid
  • United Healthcare

To ensure the highest level of coverage and benefits, we encourage you to contact your insurance provider to get a summary of your current benefits, as well as any financial responsibility details, such as co-pays, co-insurance and deductibles. Should you wish for our office to contact your insurance provider for these details, please call the office at 830.755.6091.

How does billing work?

We will bill your insurance company for each treatment; however, you are financially responsible for any portion not covered by your insurance, including deductibles, co-pays, and co-insurances. Detailed insurance coverage and financial responsibilities will be discussed prior to attending your first treatment.

What should I wear to my therapy session?

You should wear comfortable clothing that provides easy access to the injured body part. Please also bring or wear athletic shoes.

Why should I consider counseling for my child?

Counseling is a non-invasive, conservative approach which may prevent the need for medications and support good mental health. Counseling promotes self awareness, improved self esteem, and help your child feel better about him or herself.

new therapy patients evaluation